Returns within Germany

For returns within Germany, we charge a flat fee of €2.99, which will be automatically deducted from your refund.

Please note: Only returns that have been registered in advance via our online returns portal can be processed and refunded.

Returns from abroad

1. Register your return in our Online Returns Portal🡭.
   Please note: Only pre-registered returns can be processed and refunded.
2. Then send the package back insured so that it can be tracked via a tracking number in case of loss, and keep the shipping receipt.
3. Clearly mark the package as RETURN.
4. For returns from countries subject to customs duties, please include the invoice and the completed export document (CN23).
5. Attach both documents clearly visible on the outside of the package. This is particularly important for returns from Switzerland or the United Kingdom (UK). Incorrectly marked packages may be held by customs and incur additional processing fees. Unfortunately, collection from customs or assumption of these costs is not possible.
6. Return address from abroad:
   OneWorldLogistics GmbH
   LANIUS Online Shop Returns
   Ettore-Bugatti-Straße 39–41
   51149 Cologne
   Germany

Please note: Returns from abroad are at your own expense.

Complaints

For complaints or incorrect deliveries, please contact our customer service:
We are personally available for you Monday to Friday from 9:00 AM to 5:00 PM!
Tel.: +49 221 801 118 480
shop@nulqerzavix.site

This way we can make an initial assessment and discuss the further process. To simplify and speed up processing, please have your order number and/or customer number ready.

Complaints can only be accepted if the relevant items were purchased in the LANIUS online shop. For LANIUS items purchased in retail stores, please contact the respective retailer.

Refund

As soon as we receive your return, you will receive an email confirmation that your return has been received. After the items have been checked, the corresponding amount will be refunded to you – according to the payment method chosen during the order.

Prepayment: The credit will be refunded to the bank account used for payment. It can take up to 5 business days for the credit to be available in the account.

Instant transfer: The credit will be refunded to the bank account used for payment. It can take up to 5 business days for the credit to be available in the account.

Credit card: The credit will be credited back to the credit card account charged for payment. The reversal can be viewed on the next credit card statement. The refund cycle depends on the respective credit institutions.

PayPal: The credit will be made to the PayPal account used for payment. Whether the amount is stored as credit in the PayPal account or credited back to your bank account depends on the individual settings of your PayPal account.

Gift voucher: The corresponding refund amount will be credited back to your original voucher code. Unfortunately, cash payment is not possible.

Avocadostore: After we receive your return and the return has been fully processed, the refund will be issued via Avocado Store – according to the payment method you chose. If you have any questions about your refund, please contact Avocadostore customer service by email at support@avocadostore.de or by phone at +49 40 43277693.

VAT refund for export of goods: Unfortunately, we are unable to refund VAT retroactively for goods that were ordered within Germany and then exported from the EU. However, if you send us a copy of the customs-stamped invoice, we will gladly issue you a voucher for the amount of VAT paid on the exported order for your next purchase in our online shop.

Customs duties: Every shipment to a non-EU country must undergo import clearance, which is based on the customs laws of the destination country. These shipments are generally subject to customs duties and VAT, and the resulting costs are paid by the recipient in the destination country upon receipt of the goods. These costs are not covered by LANIUS or reimbursed retroactively.

Returning Avocadostore orders

LANIUS items ordered through Avocadostore currently cannot be registered via the LANIUS returns portal.

How to return your Avocadostore order:

1. Fill out the returns form that came with your Avocadostore order. You can find the order number in your order confirmation email or on the invoice. Please note: If mandatory information is missing, allocation and reimbursement may not be possible.
2. Place the items together with the completely filled out returns form in the package.
3. Send your package to the following address:
   OneWorldLogistics GmbH
   Abt. Avocadostore/LANIUS
   Ettore-Bugatti-Straße 39 - 41
   51149 Köln

Returns of Avocadostore orders are at your own expense.

We recommend insured shipping so that your package can be tracked with a tracking number in case of loss.

Unpaid shipments cannot be accepted.

For complaints or incorrect deliveries, please contact our customer service:
We are personally available for you Monday to Friday from 9:00 AM to 5:00 PM!
Tel.: +49 221 801 118 480
shop@nulqerzavix.site

Problems with the returns portal

Can't register your return? Check the following steps:

1. Can't find your order number? You can find the order number in your online shop customer account, as well as in the email confirmation we sent you after your order was placed.
2. Check your details: The order number and email address you entered must belong to the same order.
3. Return period met? Items can be returned to us within 14 days of receiving the order. After this period, returns can no longer be registered.

Unfortunately, unpaid shipments cannot be accepted.